Effective Date: 01-Oct-2023
Thank you for choosing GetMY Web Portal. We want to ensure you are completely satisfied with your purchase. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us or email us at info@getmy.asia .
1. Refund Eligibility
We offer refunds on our specific products/services purchased directly from GetMY Platform. To be eligible for a refund, the following conditions must be met:
- - The request for a refund is made within 15 days from the date of purchase.
- - The product/service is unused, in its original condition, and in the original packaging (if applicable).
- - The product/service arrived to your Delivery Address at a damaged condition.
2. How to Request a Refund
To request a refund, please contact our Customer Support Department and email us at info@getmy.asia.
- Include the following information in your request:
- - Order number
- - Reason for refund
- - Any supporting documentation or evidence (if applicable)
3. Refund Process
Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.
4. Late or Missing Refunds
If you haven’t received a refund within the stipulated period, please take the following steps:
- - Double-check your bank account or credit card statement.
- - Contact your bank or credit card company.
- - If the issue persists, contact us or email us at info@getmy.asia.
5. Exchanges
We do not offer exchanges. If you wish to exchange an item, you must return the original item and place a new order.
6. Changes to this Refund Policy
GetMY Platform reserves the rights to amend this refund policy at any time. Any changes will be posted on this page.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact us or email us at info@getmy.asia.